W5 · Ealing
Tumble dryer repair in Ealing W5
The buzzer panel is where the job starts. On a house in Ealing that has been divided into flats there may be six names beside the door, no numbers on the flats themselves, and a communal entrance that closes behind you on a strong spring. Tell us the flat number and which bell actually works and the visit begins five minutes earlier, which sounds like nothing until you have stood on a doorstep in the rain with a service bag and a spare condenser block. More on tumble dryer repair across West London and Harrow.
After the door come the stairs. Almost none of the converted stock has a lift, and those original staircases were built narrow, with a half-landing turn that a dryer cannot be swung round without taking the handrail into account. The mansion blocks nearer the Broadway are kinder — some have a lift, though a modest one — and one or two have somebody on a desk who will reasonably want to know who is going up. None of this is a grumble. It is simply why we work on the machine where it stands whenever we can, instead of dragging it out onto a landing.
That has a direct bearing on the faults we meet. Upstairs there is nowhere sensible for a vent hose to go, so first and second floor flats here run condenser and heat pump machines almost without exception, and those are precisely the machines that choke on their own lint. A condenser packed solid stops the air giving up its moisture, so the cycle runs on, the thermal cut-out trips, and the washing comes out three cycles later still heavy. Moisture sensor bars filmed over with fabric conditioner tell the machine the load is dry when it plainly is not. Down in the ground floor kitchens of the houses that were never split we find the other version of the problem: a vent hose crushed flat because the dryer has been shoved back against the wall.
Most of this work happens in place, on the floor, with the panels off and the lint going into a bag on a dust sheet. Where a dryer is stacked on a bracket above the washer, say so when you book, because it normally has to come down and go back up and that is not a one-person lift in a galley kitchen. We deal with electric domestic appliances only. The call-out is £80 and carries the labour on most repairs; anything more involved is quoted before it is started, parts are priced first, and the part we fit is guaranteed for three months.
£80
call-out charge per visit
Labour is included for most repairs. More extensive or complex jobs may require additional labour, which we always quote and agree with you before starting. Parts are charged separately and always quoted before we fit them.
We are not registered for VAT. The price we quote is the price you pay.
What Ealing kitchens throw at us
In the mansion blocks a few minutes from Ealing Broadway station there is sometimes a lift and sometimes a porter who will want to know who is going up, and both are worth mentioning when you book a dryer visit. In the converted houses towards Haven Green there is neither — just a narrow original staircase with a half-landing turn — which is why we service the machine where it stands rather than moving it out.
What you can rely on
Frequently asked questions
Our tumble dryer is stacked on a bracket above the washing machine in a first-floor Ealing flat — can you still work on it?
Yes, though it usually has to come down off the stacking kit first, because the condenser, the fan housing and the heater are all reached from the front and the back with the machine on the floor. Mention the stack when you book so we come prepared to lift it safely, and clear a patch of kitchen floor for it to sit on.
What do you need to know about access to a W5 mansion block before a tumble dryer repair?
The flat number, which buzzer works, the floor, and whether there is a lift or a porter who signs people in. Dryers are bulky rather than heavy, so stairs are manageable, but knowing in advance means we bring the right bag up once instead of going back down for it. If there is a service entrance you would rather we used, tell us that too.
3-month guarantee on the part we replace. Any part we replace is guaranteed for 3 months from the date it is fitted. This covers the replaced part only — it is not a warranty on the whole appliance.