Our 3-month guarantee
Short, specific, and written so it cannot be read as more than it is.
Last updated 27 July 2026.
What is covered
Every part we supply and fit is guaranteed for 3 months from the date it is fitted. If that part fails inside the guarantee period, we come back and put it right — the replacement part and the labour to fit it are both covered, and there is no second call-out charge for that visit.
What is not covered
This is a guarantee on the part we replaced. It is not a warranty on the whole appliance. Specifically, it does not cover:
- a different component failing later, which is a new fault and a new job;
- a fault we identified and told you about, which you asked us not to repair at the time;
- damage caused after our visit by misuse, overloading, or something going into the drum or pump that should not have;
- parts you supplied yourself, which we will fit but cannot stand behind;
- wear on an old machine that was already at the end of its service life when we attended.
We say this plainly because a guarantee that sounds broader than it is causes an argument later, at exactly the moment when you least want one.
If no part was replaced
Some visits do not need a part at all — a blockage cleared, a filter emptied, a connection re-seated. In that case there is no parts guarantee, because there is no part, and your invoice will say so rather than implying cover that does not exist. Your statutory rights about the standard of the work itself are unaffected.
How to claim
Call 07450 416233 or email info@fastfixappliances.co.uk with your job reference. It is on your confirmation and on your invoice, and it starts with FFA-. Tell us what the appliance is doing now and we will book a return visit.
Your invoice states the exact part and the exact date the guarantee runs to, so there is nothing to work out or remember.
Your statutory rights
This guarantee sits on top of your legal rights and does not replace them. Under the Consumer Rights Act 2015 the service we provide must be carried out with reasonable care and skill, and any goods we supply must be of satisfactory quality and fit for purpose. If they are not, you have remedies in law regardless of anything written here.
See also our terms and conditions and how to complain.
Who we are
Fast Fix Appliances is a trading name of K I LOGISTICS LTD, a company registered in England and Wales with company number 13356137.
Contact us on 07450 416233 or at info@fastfixappliances.co.uk. We are a mobile service and we do not publish a trading address.