UB10 · Hillingdon
Fridge freezer repair in Hillingdon UB10
Five minutes of preparation before we knock saves more time on this appliance than on any other, and out here it counts for more than usual because the machines are so much bigger. American-style side-by-side and multi-door fridge freezers are far commoner in this district than across the rest of the area we cover, and they hold an enormous amount of food. So the first thing to sort out is where that food is going: a garage freezer, a neighbour's, or a couple of cool boxes with the ice packs already frozen solid. If the fault is in the freezer side, that door is going to be standing open for a while. More on fridge freezer repair across West London and Harrow.
Then the smaller preparations. Find the rating plate, which lives inside on the side wall of the fridge compartment and usually low down, and have the model number to hand, because the defrost heater, the sensor and the evaporator fan for a full-width machine are all model-specific and it decides what comes off the van. Know how the appliance is switched off, since on something this size the socket is generally behind it or in the cupboard alongside. If it is plumbed for chilled water or ice, locate the valve under the sink before we arrive rather than while a joint is dripping. And clear the floor in front of it, because a machine this wide has to come forward before the back can be opened.
Most of the work happens behind that rear panel. A fridge running warm while the freezer stays rock hard is ice sitting where the cold air is supposed to leave the freezer, and the reason the ice is there is a defrost heater or sensor that has failed, or an evaporator fan that has seized and stopped pushing anything anywhere. Melting the ice out properly takes patience, because heat held against a panel deforms the fins behind it, so expect that job to take a real slot of time rather than a few minutes at the door.
Some of it you can check yourself first. A puddle collecting under the salad drawer is a blocked drain hole at the back of the fridge, and it clears with warm water and something soft and thin. Tired door seals declare themselves with a strip of paper: shut it in the door and if it slides out with no resistance the seal has gone, which on a wide American-style door is a common and worthwhile repair. The visit is £80, the part is priced with you before it is fitted, and three months' cover goes on that part.
£80
call-out charge per visit
Labour is included for most repairs. More extensive or complex jobs may require additional labour, which we always quote and agree with you before starting. Parts are charged separately and always quoted before we fit them.
We are not registered for VAT. The price we quote is the price you pay.
What Hillingdon kitchens throw at us
The wide kitchens in the newer refits near Hillingdon station and the detached houses out towards Ickenham village are where the American-style machines are, and a good number of them are plumbed to a supply under the sink for ice and chilled water. That plumbing is the thing everyone forgets about until the machine has to be walked forward. The local advantage is the garage: most houses out here have one, and a garage freezer is the easiest place on earth to park four drawers of frozen food while the back panel is off.
What you can rely on
Frequently asked questions
What should we do with the frozen food before you arrive for a fridge freezer repair in Hillingdon?
Move it somewhere genuinely cold before the visit rather than during it. A garage freezer is ideal and most houses out here have one; failing that, two cool boxes with ice packs frozen the night before will hold a full drawer set. Any repair behind the rear panel means the freezer door stands open long enough to matter.
Our American-style fridge freezer in UB10 is plumbed in for ice. Does the water need turning off before you come?
Not before we arrive, but please find the valve. It is normally under the sink on the cold feed, and it needs closing the moment a full-width machine is walked forward, because the supply pipe behind is the thing most likely to be strained. Knowing where it is beats hunting for it with a joint weeping behind a heavy appliance.
3-month guarantee on the part we replace. Any part we replace is guaranteed for 3 months from the date it is fitted. This covers the replaced part only — it is not a warranty on the whole appliance.